Terms and Conditions

Welcome to Star Pharmacy. These Terms and Conditions govern your access to and use of our website, services, and online store. By using this website, you agree to comply with and be bound by the terms outlined below. Please read them carefully before placing any order or using our services.

1. General Information

Star Pharmacy operates this website to provide healthcare products, prescription medicines, supplements, and related services to customers in Dubai and across the UAE.
All content on this website, including text, images, and product information, is for informational purposes only and should not replace professional medical advice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or accessing the site under the supervision of a parent or guardian.
  • You agree to use the website in accordance with UAE laws and Star Pharmacy’s policies.

3. Medical Disclaimer

Star Pharmacy provides general health and wellness information, but it should not be considered medical advice.
Always consult a licensed healthcare professional or pharmacist before starting, changing, or stopping any medication or supplement.
Star Pharmacy is not responsible for misuse or self-medication based on website content.

4. Product Availability and Accuracy

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, occasional errors may occur.
Star Pharmacy reserves the right to:

  • Correct any inaccuracies without prior notice.
  • Limit quantities or discontinue products at any time.
  • Substitute equivalent products when necessary (with your approval).

5. Orders and Payments

  • All prices on our website are listed in AED (UAE Dirhams).
  • Orders are confirmed only after successful payment and verification.
  • We accept payments through secure and approved payment gateways.
  • Star Pharmacy reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

6. Prescription Medicines

For regulated or prescription-only medicines, a valid doctor’s prescription is required.
Orders without a valid prescription will not be processed or delivered.
Star Pharmacy may contact you or your healthcare provider to verify prescription details when necessary.

7. Delivery and Shipping

We offer home delivery across Dubai and selected UAE regions.
Delivery times may vary depending on product availability and location.
Star Pharmacy is not responsible for delays caused by third-party couriers, weather conditions, or unforeseen circumstances.

8. Returns and Refunds

  • Medicines, once sold, cannot be returned or exchanged unless damaged or incorrectly supplied.
  • For non-medicinal items (like supplements or health devices), returns are accepted within 7 days if the product is unopened and in its original condition.
  • Refunds will be processed after inspection and approval.

9. Privacy and Data Protection

Your privacy is important to us. Any information you share through the Star Pharmacy website is handled according to our Privacy Policy, ensuring compliance with UAE data protection laws.
We do not share, sell, or misuse customer data.

10. Intellectual Property Rights

All website content — including text, graphics, logos, images, and software is the property of Star Pharmacy.
You may not reproduce, distribute, or use any content without our written permission.

11. Limitation of Liability

Star Pharmacy will not be held liable for:

  • Any damages, losses, or injuries arising from improper product use.
  • Technical issues, service interruptions, or website errors beyond our control.
  • Health complications resulting from self-medication or noncompliance with prescription guidance.

12. Changes to Terms

Star Pharmacy reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Changes will be effective once posted on this page, and continued use of the website signifies acceptance of the updated terms.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates.
Any disputes arising under or in connection with this website will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Contact Information

For questions or concerns about these Terms and Conditions, please contact us:
Address: Al Wasl Road, Dubai, UAE
Phone: +971 12 3456789
Email: info@starpluspharmacy.com